Shipping policy

THE AND Online Store Terms and Conditions
Valid from 15th of November 2025

Welcome to THE AND online store! These terms and conditions explain clearly how ordering, delivery, payment and returns work. If you have any questions, we’re happy to help: hello@theand.fi.

1. General

THE AND (Business ID: 2956224-2, VAT: FI29562242) is a Finnish jewelry brand that operates the online store at www.theand.fi. We sell products to adult private individuals in Finland and EEA countries.

2. Acceptance of Terms

By placing an order in our online store, you accept these terms and conditions. The terms may be updated from time to time, so please review them before placing an order. If you do not accept the terms, do not place an order or use the site.

3. Products and Prices

Product prices and features are presented in the product descriptions. All prices include value-added tax (VAT). We reserve the right to change prices and delivery charges – please check the final price in the shopping cart before confirming your order.

4. Ordering and Formation of Contract

You can order products by adding them to your shopping cart and paying for the order. A binding sales contract is formed when the order has been confirmed and you receive an order confirmation by email. You must be at least 18 years old to place an order. Minors must have the consent of a guardian.

5. Order and Payment Confirmation

After a successful order, you will receive an order confirmation by email, showing the ordered products, price, delivery costs and payment method. If you do not receive a confirmation, please contact our customer service.

6. Product Availability and Delays

We strive to keep product availability up to date. If a product is out of stock after you have placed an order, we will notify you without delay. If the product is available only after more than 30 days, we will refund your payment and the contract will be cancelled with respect to that product. You may also accept a new delivery time or choose a replacement product.

7. Payment Service Provider and Payment Methods

Payments are processed by Shopify Payments in cooperation with banks and credit institutions. You can pay for your purchases using the most common payment cards (Visa, Mastercard, American Express, UnionPay), mobile payments (Apple Pay, Google Pay, Shop Pay), PayPal, as well as THE AND gift card. The gift card is valid for 12 months and can only be used in THE AND online store. The gift card cannot be returned or exchanged for cash. Payment details are not stored in our systems, and all payments are processed securely in accordance with the PCI DSS standard.

8. Delivery and Shipping Costs

All orders delivered to mainland Finland and to other EEA countries are shipped by Posti or its international delivery and cooperation partners. Available delivery methods and costs are shown in the shopping cart and at checkout. The usual delivery time is 2–7 business days for domestic orders and 5–12 business days for orders within the EEA. Deliveries to mainland Finland are free for orders over €100; free delivery applies only to the most affordable delivery method (Posti Pikkupaketti).

For uncollected shipments, we will deduct the actual delivery, return and handling costs from the refundable amount.

9. Cancellation, Returns and Exchanges

You have a 14-day right of return and exchange from the date you receive the product (in accordance with the Finnish Consumer Protection Act). Always contact our customer service before returning a product. The returned product must be unused, in its original packaging and in resalable condition. The customer is responsible for the return costs. After receiving the return, the payment will be refunded to the payment method used. If you return only part of products purchased in a campaign, the value of the discount will be deducted from the refunded amount. Custom-made products cannot be returned. See our Return & Refund Policy.

10. Liability for Defects and Complaints

Please check the delivery immediately upon receipt. If a product is defective, missing or incorrect, notify our customer service without delay (no later than within 14 days). THE AND will primarily remedy the defect by delivering a new product as a replacement. If this is not possible, we will provide a monetary refund covering the price of the product and the original delivery cost according to the cheapest delivery method. The company will cover the return costs for justified complaints; unjustified complaints will not be refunded. We are not liable for normal wear and tear or damage caused by incorrect handling.

11. Limitation of Liability

We are not liable for delivery delays caused by factors beyond our control or for problems arising from incorrect information provided by the customer.

12. Applicable Law and Dispute Resolution

Any disputes will primarily be resolved through negotiation together with the customer. If no agreement can be reached, the consumer has the right to bring the matter before the consumer authority of their country of residence. Before taking the matter to the Consumer Disputes Board, we request that you contact the Consumer Advisory Service (Kuluttajariitalautakunta, PL 306, 00531 Helsinki, Tel. +358 29 566 5200, www.kuluttajariita.fi, which provides free advice and mediation in disputes between consumers and businesses. The consumer may also bring an action before the courts of the EU Member State in which they reside. Within the EU, the European Commission’s ODR dispute resolution platform can also be used: ec.europa.eu/consumers/odr/. All our contracts are governed by Finnish law and the Finnish Consumer Protection Act.

13. Customer Service

Need help? At The And, we’re happy to assist you with any questions related to your order. Please contact us by email at hello@theand.fi.